Got questions about delivery? We’ve got answers!

Thanks for your interest in delivery from Weden! The best way to get our high-quality cannabis products conveniently delivered right to your door is by ordering directly from our website or calling 1-800-CANNABIS.

Why order directly from Weden?

For the best experience we recommend ordering directly from us! You’ll have access to our most accurate menu, pricing, taxes and fee information. We’ll also receive your order right away, without the delay or confusion that a third-party vendor may cause.

What is the order process?

We suggest setting up an online profile that will give us all the information we need to schedule your delivery. To set up your profile, you’ll need:
1. An address for your delivery

2. A valid email address for your digital receipts and a phone number for text updates

3. A photo of your ID and a doctor’s recommendation if you have one

4. A selfie/picture of you holding your identification near your face so that our drivers can confirm your identity

5. To let us know how you heard about us

6. To place your order

With an account set up, you’ll also be able to see your loyalty points and track your orders.

How do I know that my order has been received?

We’ll text you! You’ll receive an acknowledgement text once your order has been received. You’ll also receive follow up texts to let you know your order has been processed and when you can expect delivery. 

NOTE: If you ordered through a third-party provider, you may receive an order confirmation text from them as well. That does not mean that Weden has also received your order, just that the third-party vendor has received your request. For the most timely and accurate delivery, we recommend ordering directly from our website or call center.

When can I expect my delivery?

Standard delivery time is between 1-3 hours depending on product, order volume, delivery location, traffic at that time of day and driver availability. We can’t guarantee any orders or delivery times until the order has been received and processed. 
If you order after 7 p.m. you may be put on a waitlist for delivery next day.

Orders must be completed and available to be fulfilled within our delivery hours. Check out this chart for some more detailed information by location:

weden delivery
You’ll receive a text from us when your order is out for delivery, and an update text when we’re 15-30 minutes away. You can also text with our delivery dispatch to check in on your order or make a request to our drivers.

Is there a minimum order for delivery?

The minimum order for free delivery is: $75 (pre-tax)
The minimum order with standard delivery fee: $50 (pre-tax)
Standard delivery fee: $15

If you want to hit a specific delivery order amount but are falling short give us a call! Our cannabis experts can help recommend new products to round out your order.

What if you’re out of a product I ordered?

No worries! Our cannabis experts can help recommend an alternative product that will provide the same or similar results. We’ll reach out to you if any substitutions in your order are needed

Am I eligible for a discount?

We do offer some discounts, check out the list below to see if you qualify:

First-time customer discount – 15%
Student discount (with valid student ID) – 10%
Senior discount (65+) – 10%
Veterans discount (with valid military ID) – 10%
Disability discount – 10%
Next day delivery for returning customers – 10%

How can I learn about special offers?

You can sign up for email and text updates from Weden! Just opt-in to our email and text updates and you’ll be the first to know when we’ve got a good deal going.

How do taxes affect my order?

Increases to California’s cannabis excise tax and cannabis cultivation tax began on January 1, 2020.

The California cannabis excise tax is a 15% tax, paid by consumers, on the average market price of all cannabis and cannabis products, including medical cannabis. The average market price is defined as the wholesale cost of the product, plus a predetermined mark-up set by the California Department of Tax and Fee Administration (CDTFA).
Prior to 2020, the mark-up rate determined by the CDTFA was 60%. Beginning January 1, 2020, the mark-up rate will increase to 80%.
Learn more about California cannabis taxes.

NOTE: If you are ordering from a third-party vendor, they may not have the most up-to-date tax information for California. Your order confirmation from Weden will include your accurate total cost with taxes.

Why should I purchase from a legal retailer when black market shops don’t charge me any taxes?

There are several reasons you should only purchase from legal, licensed, and compliant cannabis retailers.

Safety: The number one reason to only purchase from state-licensed dispensaries. All of the products carried by Weden are fully licensed and tested according to California state standards. Products sold by illegal retailers may contain harmful chemicals, pesticides, E. Coli, mold or other toxic substances.

Consistency: When products are regulated and tested, you can be sure you’re getting the same thing every time you buy.

Trust: As a legal and compliant dispensary, Weden is committed to maintaining quality customer service relationships with the community. We will always have your best interests in mind. 

To learn more, check out the Bureau of Cannabis Control’s #WeedWise campaign!

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